Privacy Policy
Last updated: January 6, 2025
At 2nd Element Wireless, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.
Information We Collect
Personal Information
When you contact us or apply for our program, we may collect:
- Contact details: Name, email address, phone number
- Business information: Business name, address, type of business
- Technical details: Internet service provider, connection speeds, network setup
- Communication records: Messages, support requests, and correspondence
Automatically Collected Information
When you visit our website, we automatically collect:
- Usage data: Pages visited, time spent, click patterns
- Device information: Browser type, operating system, IP address
- Location data: General geographic location (city/region level)
Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve our website performance and user experience
You can control cookies through your browser settings.
How We Use Your Information
We use your information to:
Service Delivery
- Evaluate your business for program qualification
- Install and maintain Wi-Fi equipment at your location
- Process payments and provide usage reports
- Provide customer support and technical assistance
Communication
- Respond to inquiries and support requests
- Send important updates about your account or our services
- Share program information and qualification updates
- Provide technical notifications about equipment or service
Business Operations
- Improve our services and develop new features
- Analyze usage patterns to optimize network performance
- Comply with legal requirements and industry regulations
- Protect against fraud and unauthorized access
Information Sharing
We do not sell, trade, or rent your personal information. We may share information in these limited circumstances:
Service Providers
All service providers are contractually required to protect your information and use it only for specified purposes.
Legal Requirements
We may disclose information when required by law or to:
- Comply with legal processes (subpoenas, court orders)
- Protect our rights and enforce our agreements
- Ensure public safety and prevent fraud or abuse
- Respond to government requests in accordance with applicable law
Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we discover we have collected such information, we will delete it immediately.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make changes:
- Notification: We will post the updated policy on our website
- Effective date: Changes take effect 30 days after posting
- Significant changes: We will notify you directly for material changes
- Your consent: Continued use of our services constitutes acceptance of changes
Retention Period
We retain your information for as long as necessary to:
- Provide services: Duration of your participation in our program
- Legal compliance: As required by applicable laws and regulations
- Business purposes: Legitimate business needs such as dispute resolution
When information is no longer needed, we securely delete or anonymize it.
Contact Us
If you have questions about this Privacy Policy or our privacy practices:
2nd Element Wireless
Email: info@2nd-element.com
For privacy-related inquiries, please include “Privacy Request” in your subject line.
This Privacy Policy is designed to be transparent about our data practices while protecting your privacy rights. We are committed to maintaining the trust you place in us when sharing your information.